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✓ Clap Partners' value proposition is a proactive approach based on the customer lifecycle, anticipating issues and challenges to achieve maximum adoption and satisfaction with your SAP SuccessFactors (Customer Support Manager) system.
✓ Our proposition goes beyond technical support. Based on our experience, we take a proactive approach to ensure that new tools are fully adopted and that the user experience doesn't diminish over time (sprints or on-demand projects).
✓ As part of this support, we offer:
Implementation of a Customer Success Service (single point of contact) for customer relationship management.
Implementation of a Run governance structure (synchronization committee and steering) to monitor activity and budget.
Implementation of a roadmap with the Customer Success and TMA support team to pilot the Run and Sprint evolutions.
Implementation of a dedicated team of SuccessFactors Consultants Level 1 and 2 to handle daily Run requests from the client.
Implementation of a remote Level 3 support team on an ad-hoc basis to handle more complex requests and provide ponctual expertise.
Deployment of a team of project experts available on demand to implement sprints or new modules.
Preparation of releases by qualifying new features and testing releases before going into production, and management of instance refreshes.
Knowledge Transfer to Business Teams, User Training, and Client Administrator Training.
Implementation of the Qualtrics tool to evaluate and improve the employee experience
